The IMGROUP Solution for Freedom of Information provides a comprehensive platform for the logging, tracking, resolution and management of Freedom of Information requests.
Freedom of Information Management
Every public authority has an obligation to conform with the Code of Practice relating to requests made under the Freedom of Information Act 2000. The challenge is to ensure that the requests are logged and routed to the most appropriate individual. Many authorities face issues around the use of FOI requests, as many private companies abuse this channel to obtain information. Furthermore, the management tools must be available to ensure that the requests are serviced in a timely and cost-effective manner.
Solution
IMGROUP is working with a number of public authorities to deliver a solution for managing Freedom of Information requests, based on a tried-and-tested Microsoft platform. We recognise that as well as providing a strong capability to log and track requests through their lifecycle, it is critical to provide comprehensive reporting and management features. FOI teams are alerted when requests are approaching their due date, as well as detailed analysis to improve processes.
Key Benefits
- Resides within Microsoft Outlook, reducing training time and increasing user adoption
- Best practice request-handling processes are embedded
- Automatic routing of cases to the most appropriate staff
- Easily configurable workflow engine
- Integrated knowledge base
- All correspondence stored against the case
- Based on proven and extensible Microsoft platform
- Available in on-site or hosted deployment models
