IMGROUP announces achievement in the Corporate Research Foundation 2009 Top IT Employer Award
In both 2008 and 2009, IMGROUP were privileged to be finalists in the Computer Weekly IT Employer of the Year Awards. Now, following recognition in 2008 as a Corporate Research Foundation (CRF) Top IT Employer, IMGROUP are pleased to announce that they have achieved further recognition in the CRF 2009 Top IT Employer award.
The CRF Top IT Employer Award recognises companies with only the best HR practices and policies and the process involves an extensive review and audit of all critical areas of HR Management. Key drivers, practices and policies for Pay & Benefits, Training & Development, Career Opportunities, Working Conditions and Company Culture are reviewed thoroughly and independently audited as part of this process.
This year’s review gave IMGROUP high ratings across the board with Career Development noted as an exceptional strength. This analysis reaffirms that IMGROUP is a great place to work and as clients have commented in previous Customer Satisfaction Surveys, holds a wealth of competent, creative and highly trained staff.
IMGROUP possesses a balanced approach within the workplace including an emphasis on benefits packages including health and childcare, career and training development and working conditions and culture.
If you would like to hear more about IMGROUP’s participation in the Top IT Employer Awards, please contact Vaughan Powell on +44(0) 20 7842 7800 or email vaughan.powell@imgroup.com
IMGROUP Achieves ISO 9001 Quality Management Certification
Information Management Group Limited (IMGROUP) had achieved the internationally recognised ISO9001:2008 certification for its Quality Management Systems.
This independent assessment was conducted by the British Accreditation Bureau, a leading Certification Body, and demonstrates IMGROUP's commitment to best practices for customer service and quality of service delivery.
IMGROUP has now earned the right to display the coveted British Accreditation Bureau Quality Shield ISO 9001 logo to demonstrate its conformance to the latest standards.
ISO 9001 was first introduced in 1987 and was most recently updated in 2008 (ISO 9001:2008). It requires organisations to demonstrate that they do what they say they do and that they have a quality management system in place to ensure consistency and continual improvement; leading to high levels of performance and customer satisfaction. Accredited organisations are committed to continuous improvement and are assessed annually to ensure progress is being maintained.
IMGROUP's Service Practice Group Director, Vaughan Powell, said:
"We are particularly pleased to have achieved this important certification at our first attempt as it underlines our very strong commitment to our customers and our focus on quality of delivery. This recognition demonstrates that IMGROUP provides the highest standard of quality compliant service delivery for our customers."
For IMGROUP's clients, the key benefits of working with an ISO9001 accredited supplier include:
- Reduced risks through working with an organisation whose delivery processes have been independently audited.
- Improved quality in the deliverables through having consistent processes throughout the project lifecycle.
- Greater customer satisfaction providing the basis for a long term supplier relationship.
For further information on IMGROUP's ISO certification please contact:
Vaughan Powell, Service Practice Group Director
Tel: +44 20 7842 7800
Fax: +44 20 7842 7801
Email: vaughan.powell@imgroup.com
NHS Surrey Chooses IMGROUP
NHS Surrey has selected IMGROUP to deliver a solution to improve the Trust's processes for managing Stakeholder Engagement activities and Corporate Correspondence.
The solution will meet all of the Trust's requirements providing a platform for managing relationships, communications and campaigns.
Helena Reeves, Communications Director, NHS Surrey comments, "We selected IMGROUP as they were able to demonstrate their deep understanding of the NHS and the technology platform. They have proven experience in deploying Microsoft Dynamics CRM in a variety of environments. The whole team is really excited about using Dynamics CRM to help deliver our digital strategy and improve our ability to personalise communications to Surrey people."
"We are delighted to be working with NHS Surrey, and believe we will be able to deliver business benefits quickly and effectively, based on our significant experience working within the NHS, and with PCTs in particular. " says Nigel Ridpath, CRM Practice Director, IMGROUP.
NHS Surrey is responsible for planning and buying health care for 1.2 million people with the aim to improve health and reduce health inequalities.
Complaints Management Solution launched
IMGROUP is pleased to announce the launch of their Complaints Management Solution. Based on Microsoft Dynamics CRM, the solution has all the functionality required by a world class complaints department, including comprehensive analytics and alerting, customer self-service and a sophisticated case routing algorithm. In addition, the system complies with both the FSA process and the latest NHS complaints recommendations. Like all Dynamics CRM implementations, the solution can reside within Microsoft Outlook, with its familiar look and feel.
David Brown, Worldwide CRM Channel Development Manager at Microsoft, commended IMGROUP - “IMGROUP has developed a comprehensive Complaints Management Solution, which I believe will appeal to complaint departments in a wide range of industries, as well as in the public sector. It shows that when you combine the deep business knowledge of a partner like IMGROUP with the flexibility of Dynamics CRM, you can create a class-leading solution.”
The solution is available as an on-premise solution or as a hosted and managed solution, depending on customer preference.
IMGROUP and Clarity Systems announce partnership to deliver corporate performance management (CPM) solutions to UK customers
Clarity Systems, a leader in corporate performance management (CPM) and Information Management Group (IMGROUP), an award-winning provider of information management services, today announced a partnership to provide planning, budgeting, financial consolidation and performance reporting solutions to UK businesses, public sector and not-for-profit organisations.
“We are very excited about the solutions we are able to deliver to customers, working with Clarity Systems in the UK,” said John Taylor, IMGROUP’s Practice Director of CPM Services. “Clarity is a well-established leader in the CPM market, with a product that IMGROUP can harness to provide cost effective, innovative and flexible solutions. Clarity 6 uses the Microsoft database and business intelligence platform and adheres closely to Microsoft standards. IMGROUP has a recognized and pre-eminent track record in implementing Microsoft database and business intelligence technologies, so this partnership is a great combination, which will yield huge benefits for our customers.”
“IMGROUP has built an enviable reputation in the UK and beyond for delivering innovative solutions to its customers, resulting in excellent customer satisfaction ratings,” said Paul Hill, Chief Operating Officer, Clarity Systems. “This reputation aligns with Clarity’s own commitment to product and service excellence, and we look forward to working together to bring powerful CPM solutions to the UK customer community.”
Clarity remains the largest independent CPM vendor, deploying solutions based on Microsoft’s technology across the Americas, Europe and Asia. Clarity is ranked as having the #1 Budgeting and Planning software solution, by Forrester Research, scoring the highest of 10 vendors in the planning and budgeting solution category in “The Forrester Wave: Business Performance Solutions, Q4 2007” report. As well, BPM Partners ranked Clarity as #1 in overall Customer Satisfaction in their latest customer survey, “Beyond the Hype 2009: An Unbiased Look at BPM Vendors and Trends”.
Major shakeup of Microsoft Corporate Performance Management Strategy
Last month Microsoft announced major changes to their CPM strategy involving the PerformancePoint Server product (PPS) , the application designed to help customers monitor, analyse and plan their business.
The Monitoring & Analytics functionality of PPS will now be available through Microsoft Office SharePoint Server, branded as ‘PerformancePoint Services’. This will be available for purchase as a SharePoint Enterprise CAL with Software Assurance.
This move is designed to help organisations deploy Microsoft Business Intelligence more widely and cost effectively and will leverage the collaborative decision making capabilities of SharePoint.
As of April 1st 2009, customers will no longer be able to purchase standalone PerformancePoint Server licenses. After the release of Service Pack 3 scheduled for later this year, there will be no further development of the planning and budgeting component. Existing PerformancePoint customers will however be supported for an envisaged ten year period.
If you would like to find out more about the integration of monitoring and analytics within SharePoint and what this could mean for you, please contact our team.
If you have implemented Planning or are evaluating this component, please contact us if you require any further information or guidance.
IMGROUP are Finalists in the Computer Weekly - Best Places to Work in IT Awards - 2009
We are proud to announce that Computer Weekly have declared IMGROUP finalists in their 'Best Places to Work in IT Awards, 2009'. Over 80 companies entered the competition, the highest amount of entries ever, and IMGROUP have been shortlisted for the IT Services Suppliers award category. The winner will be announced at the award ceremony, which will be held on May 22nd, 2009.
Computer Weekly offer news and information designed to help IT professionals and resllers meet the challenges of the New Economy. They have expert reports from leading IT research houses and channel consultants, alongside some of the best independent analysis and thinking on technology, strategy and careers.
Ecclesiastical Insurance Selects IMGROUP For BI Solution
Ecclesiastical Insurance has selected IMGROUP to assist them in their Business Intelligence (BI) and data warehousing initiatives. IMGROUP will be working closely with Ecclesiastical’s team to provide technical assurance and knowledge transfer. Ecclesiastical has also adopted IMGROUP’s ETL Framework, a toolset to manage the data integration process. Ecclesiastical is a unique financial services provider. Initially established as an insurer of churches, they are now a specialist insurer of charities, care homes, schools, nurseries, and heritage properties – as well as a provider of home insurance, travel insurance and wedding insurance.
Retail Giant Musgrave Selects IMGROUP For Integrated Performance Management Solution
IMGROUP are currently working with Musgrave, one of the largest retailers in the UK to deliver an integrated information management solution for their wholesale and retail businesses.
Musgrave owns some of the most popular high street brands such as Londis, Budgens and Centra, and serve more than 3,000 stores in Ireland, Great Britain and Spain. The solution is currently being developed on the Microsoft Business intelligence platform.
NHS Lincolnshire Selects IMGROUP to Deliver Business Intelligence and Performance Management Platform
IMGROUP are currently working with NHS Lincolnshire to build a business intelligence and performance management platform to support their aspiration of being an information driven world class commissioner of care.
This innovative solution, exploiting Enterprise-Wide Agreements which secure best value for the NHS, includes the implementation of the Microsoft performance management product stack, including the latest versions of SQL Server, PerformancePoint Server, SharePoint and Office.
The Trust is responsible for leading the NHS health economy serving the county of Lincolnshire. Covering an area of over 2,350 square miles, with a population in excess of 735,000 patients, and an annual investment in health gain for Lincolnshire of over a Billion pounds, it is one of the largest Trusts in the country.
Gartner recognise IMGROUP in their Research
Following extensive research and interviews, Gartner have compiled a list of the leading BI and Performance Management service companies in a report 'Market Scope for Business Intelligence and Performance Management Service providers'.
We are pleased to announce that IMGROUP have been included in this report as providers for Europe and are the only independent UK company appearing in the report.
Gartner are the most prestigious IT market analysis organisation in the world and we are proud to say we have been listed by them along side some of the biggest names in the IT industry.